Privacy Policy

Last updated: 27th May 2026

1. Introduction

At Sarah Adlington Coaching, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you engage with our coaching services, website, programs, events, or communications.

2. What Personal Information We Collect

We may collect personal information including:

  • Your name
  • Email address
  • Phone number
  • Postal address
  • Billing and payment details

Information you provide through coaching sessions, questionnaires, forms, or enquiries
Notes relating to your goals, personal development, business, wellbeing, or coaching progress
Website usage information and analytics data

Where relevant to our coaching services, we may also collect sensitive information (such as information about health, wellbeing, mindset, or personal circumstances) with your consent.

3. How We Collect Personal Information

We collect personal information in a variety of ways, including when you:

  • Contact us through our website, email, phone, or social media
  • Book coaching sessions or programs
  • Complete intake forms, questionnaires, or surveys
  • Subscribe to newsletters or marketing communications
  • Participate in workshops, webinars, or events
  • Interact with our website or online platforms

We may also collect information automatically through cookies, analytics tools, and website technologies.

4. Why We Collect Personal Information

We collect personal information to:

  • Provide coaching services and support
  • Communicate with you about appointments, programs, and enquiries
  • Process payments and manage bookings
  • Improve our services and client experience
  • Send newsletters, updates, or promotional information (you may opt out at any time)
  • Maintain business records and comply with legal obligations

We only collect information that is reasonably necessary for our business activities.

5. Sensitive Information

Where we collect sensitive information, we will only do so:

  • With your consent; and
  • Where reasonably necessary to provide coaching services.

You may choose not to provide certain information, however this may limit our ability to provide services to you.

6. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary to operate our business, including:

  • Payment processors
  • IT and cloud storage providers
  • Website and email service providers
  • Booking and scheduling platforms
  • Professional advisers (such as accountants or legal advisers)

We do not sell or rent your personal information.

We may also disclose information where required by law.

7. Overseas Disclosure

Some third-party service providers we use may store or process personal information overseas, including in countries such as the United States.
We take reasonable steps to ensure that overseas providers handle personal information in accordance with Australian privacy laws.

8. Website Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
    Understand website traffic and usage
    Support marketing and advertising activities

We may use services such as Google Analytics or Meta Pixel.

You can adjust your browser settings to refuse cookies, although some parts of the website may not function properly.

9. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Information may be stored electronically using secure third-party platforms and cloud-based systems.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete, or outdated.

To make a request, please contact us using the details below.

11. Retention of Information

We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

12. Marketing Communications

We may send you marketing or promotional communications about our services, events, or programs.

You may opt out at any time by:

  • Clicking the unsubscribe link in emails; or
  • Contacting us directly.

13. Privacy Complaints

If you believe your privacy has been breached, please contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

14. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Sarah Adlington
Email: enquiries@sarahadlington.coach
Phone: 0403183886
Website: www.sarahadlington.coach

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.